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iOS users reporting problems accessing Gmail, Google working on a fix


Gmail iOS fail


iOS users reporting problems accessing Gmail, Google working on a fix

ios gmail problems


Having problems accessing your Gmail on your iOS device this evening? You’re not alone.  Google has confirmed they are aware of the problem and working on a fix via a statement on their support site. The error message reads as follows. “The mail server “” is not responding”‘.  Since a lot of folks rely on their phone as their primary source for email this is a pretty large inconvenience .

We are aware of an issue where users are receiving an error that ‘”” is not responding’ when using IMAP on their computers, mobile devices, or tablets. We are currently working on resolving this issue.

In the meantime, you can sign in to Gmail through a web browser. For Android and iOS users, you can also download the Gmail application in the interim.

There is no ETA or solution for the fix at the current time. See the official help document HERE.

Join in the discussion on the iOS Gmail problems thread on Google’s official forum.

So if you’re an iOS user, are you having gmail problems? If so, what device and fw version are you running? Let us know in the comments.

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  1. [anonymous]

    11/08/2012 at 13:33

    I see no problems.
    16gb iPhone 4S, iOS 5.1.1
    Every piece of information counts.

  2. SoozyQ

    06/06/2013 at 02:27

    I have the newest iPad 4 & latest update. IPad mail application keeps saying “ is not responding”. I had to download the gmail app & that works. I do not like the Gmail app as well because I can not add, edit, nor delete labels from the Gmail app. Please fix!

  3. caw.houston

    15/06/2013 at 12:49

    iPhone5 and I am seeing the imap not responding error message…have been for several hours…trying to send very important communication; so this is not good at all. Thanks for this post.

  4. sunlight79

    07/07/2013 at 14:13

    I’m on an iPhone 5 running IOS 6.1.4, and still having problems getting Gmail on it. Getting it fine on iPad (“the new iPad”/3rd generation) running iOS 6.1.3–or via a browser. It’s been like this from the beginning of July 2013 and is still going on today (7/7/13). Still receiving “IMAP” error. Checked all settings and password, etc. Is very frustrating. Any fix updates reported?!!

  5. Lindsay714

    06/08/2013 at 22:09

    I’m using an iPhone 4S iOS 6.1.3. The last email I received on 1 gmail account on my phone was 7/23/13. I have another gmail acct that is still receiving emails like normal. It’s beyond aggravating.

  6. Nancy Johnson

    02/09/2013 at 18:43

    Ipad2 IOS 6.1.3. Can get gmail on my android, not on iPad. Sept 2, 2013 5:45 pm

  7. ACB

    08/09/2013 at 17:27

    Having “ server not responding” problem with gmail on ipad version 6.1.2. No problem with same account on iPhone.

  8. Sidra00

    19/09/2013 at 17:35

    My gmail worked fine this morning and as soon as I downloaded iOS 7 I started getting this error. Extremely annoying and inconvenient!

  9. WS

    23/09/2013 at 11:59

    Downloaded IOS7; I have Gmail IMAPed with outlook on my PC. (I do not use ICloud) Sending and receiving mail ok, but now the messages do not sync with each other; I have emails that I have read on my phone that show as unread on outlook on PC; and vice versus. Anyone run into this problem?? WAS NOT a problem with IOS 6

  10. Annoyed

    24/09/2013 at 03:25

    Yeah it was working but not anymore. iOS 7 was working till today, now it doesn’t. Cannot send or recieve.

  11. MCW

    25/09/2013 at 04:05

    iPhone 4 16Gb. Updated to ios 7 yesterday and have not been able to access gmail. Get the message as described above. I still access gmail via iPad that I have not updated, and will not, until this is sorted. I have compared the settings for both devices and have noted a difference in the port settings, but I cannot change these. Is this relevant?

  12. bcowart

    25/09/2013 at 23:10

    Same here. Iphone 3s with iOS 6.1.3. Gmail Broke right after upgrading to 6.1.3. Same error message as shown below. It’s not like it times out, either. Immediately gives the error message. So I know it’s not checking the server. It’s almost as though the Mail app programmer wanted to pick a fight with Google, or some module in iOS has a bug. Sometimes the mail app says there’s no password stored and asks me to enter the password. I enter it, and then the same thing happens: error message about the imap server not responding. I spent an hour or two down at the local Apple Store in Berkeley, and two technicians worked on this. They rebuilt the account several times thinking it would work. It didn’t. They even tried it from their laptop at the store and it works fine. Same passwords and usernames etc. They were mystified. Half of what I use my iPhone for is email. I can’t believe that after several months, this problem still hasn’t been solved. I was going to buy a new iPhone 5S, but now I’m thinking I should go back to Android.

  13. Michel

    26/09/2013 at 13:24

    I have the same problem. It started a few days after I updated my iPhone 5 to iOS 7. strangely enough, I’m using 2 gmail mail boxes. One works just fine. The other one keeps giving met the imap error. Settings (a part from the account) are the same. Also the settings on the gmail side are the same. From my laptop (Using Outlook 2010) I don’t have an issue at all… ???

  14. Alicia Davies

    30/09/2013 at 14:18

    This is because you are not using ios7!!

  15. Fed up

    16/10/2013 at 17:50

    Mine worked fine after upgrading to IOS 7 until yesterday when my contacts all disappears and gmail notes too. With a bit of jiggling, the contacts came back, though in duplicate, as did my notes.

    I can somehow get gmail to come through via iPhone gmail app. And through iPad though the starred out password in settings seems too long for mine. iPhone won’t load new gmail settings at all, no matter if I try to change password. It also showed a long starred out password.

    I changed my password several times but still gmail came back with imap error message. Might’ve been nice if gmail could’ve sent message to secondary address saying there is a problem.

    Strange thing is, I have two other gmail addresses that are not affected in the least.

  16. Dph

    24/10/2013 at 18:55

    iOS 7.03 update and my gmail has stopped working. Managed to delete the account and add it again which pulled down my email but it won’t now send. VVV annoying!

  17. Martin Horník

    30/10/2013 at 17:23

    Funny that Gmail stopped working in my desktop MS Outlook at the same time…

  18. Kazuaki

    31/10/2013 at 02:39

    I don’t think it is related to ios7.

  19. Josh

    01/11/2013 at 14:42

    We are seeing it on Outlook 2010 on multiple accounts & windows systems today.

  20. thegenie18

    07/11/2013 at 10:19

    iOs 7.03 .. IMAP not working, not only for my gmail, but for virginmedia mail which is through google apps I believe

  21. clever kat

    14/12/2013 at 10:13

    i have maverick and i phone 5 and am getting the message since last night

  22. Johhaidii

    20/12/2013 at 17:25

    Thru PC there is annoying involuntary reloading as well…

  23. JD

    13/02/2014 at 17:55

    I can only assume my phone automatically updated to iOS 7 when I shut it down, however, neither Yahoo or Gmail work on my phone now. I tried to delete and re ad both yahoo & gmail and both give me the same apple.imap.mail errors, however, I happen to get an additional error with google, stating it cannot connect with SSL, but when I continue without, it give same imap error. This is not a gmail isolated issue.

  24. Blond Alto

    06/03/2014 at 05:28

    I’m having a problem that’s a bit different and wonder if anyone else is. Will preface by sayingI HAVE changed my password but wonder if I need do more, and if anyone else is experiencing this. Couldn’t sleep so I checked gmail on iphone, but had to sign in (unusual). Password WORKED, BUT I got a popup msg giving a screename and avatar, of a name I do NOT KNOW, and saying “added” to my account! I did NOT authorize this but did NOT get an alert from Google like I do when I change my pw etc. Tried several times, to call the google # that is on my pwd change alert from them; it kept saying “call cannot go through.” Anyone else experience this? AnythingI need to do besides change pw, to get the person off my iphone??? Didn’t get any messages on my computer gmail screen, just on the iPhone.

  25. Blond Alto

    06/03/2014 at 05:29

    To clarify, the message WAS for Gmail, saying it was added to my GMAIL account. Sorry, sleepy here. : )

  26. Tulsa Town Gal

    10/06/2014 at 15:52

    Yes I am and thanks for the update.
    Funny thing is that it seems to work on my ipad 2, very slowly, but at 3pm yesterday (6-8), started getting the IMAP msg :-((((. I tried to work on it for 5 hrs. Thought it was my new 5s, I don’t know. Thanks

  27. Shinh A

    03/10/2014 at 04:28

    I m using iPhone 4 and upgrade to iOS 7 recently. After that my gmail account is not updating the mails.

  28. G

    08/10/2014 at 03:04

    Using iPad mini. Once I upgraded the iOS to 8.0.2 it’s been endless trouble trying to login into gmail on safari. Page keeps reloading but can’t access my mail. The odd chance I have connected, it’s not a mobile display and it freezes and resets.

  29. Janet Morgan

    09/10/2015 at 15:54

    Email attachments or links won’t open after iOS 9.02 updatev

  30. Heather Barron

    20/11/2015 at 20:05

    I’m on iOS 9.1 on an iPhone 6S+ and experiencing the issue. The workaround I have found to temporarily fix it:

    1. Settings -> Mail, Contacts, Calendars -> Gmail -> Account -> Advanced -> Use SSL = False
    2. Account -> Save
    3. Wait until it fails to update the settings
    4. Repeat step one, setting Use SSL = True
    5. Save

    Viola! Gmail is now working.

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