It’s a lush green patio bustling with queues of customers lined up. The aroma of fresh roasted beans and cheeseburgers is wafting in the QSR. But long queues are interrupting service, orders bloat into volumes, and customers change their minds at least three times before the final order.
It builds up frustration, may affect order accuracy, and causes customers to drop off and go somewhere else. Wait! You need an automated system built for high-volume and modern QSRs. The right tech stack not only gets more guests, but it also delivers fast with minimum errors and hassles. This is where the modern quick serve restaurant POS system steps up. It delivers requests faster and with fewer errors.
Modern QSR POS System (The Control Center)
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An efficient QSR POS system is the backbone of your restaurant. It is the central nervous system that connects loyalty programs, payroll, online ordering and delivery, real-time reports, and so much more.
It helps with:
- Quick order entry and payment processing
Modern-day QSR is a high-speed order-taking and fast payment processing system. Pay instantly with digital wallets, cards, or loyalty points.
- Fewer billing and order mistakes
With AI-native QSR POS systems, pull information about customers’ past orders and upsell their preferred items. With automation, there are fewer billing and order-taking mistakes.
- Real-time sales and inventory tracking
The QSR POS is connected with inventory, thus tracking whether the inventory is over- or understocked. Roll out a menu by promoting overstocked inventory items (as quick-selling) or order understocked ingredients.
- Supports multiple order types (dine-in, takeaway, delivery)
Improve customer footfall or orders by offering dine-in, takeaway, or delivery at the doorstep, leveraging the best of QSR POS systems.
This leads to faster checkout, better reporting, and smoother daily operations.
Self-Ordering Kiosks
Touchscreen kiosks that allow customers to place their own orders are the buzz of the town. Where speed meets simplicity, kiosks serve in seconds.
They:
- Reduce long queues during rush hours
During the morning rush, your staff wear multiple hats. They are busy with in-house customers and drive-thru ones. While you may not completely eliminate FOH ordering, with kiosks, you can divert customers to self-ordering. They can assemble croissants with a hazelnut latte and win loyalty points.
- Improves order accuracy (customers enter their own orders)
Since kiosks allow customers to cross-verify orders before checkout, it boosts order accuracy.
- Encourages upsells through on-screen prompts
Unlike the staff suggesting upsells, kiosks pop up with discounts and retrieve preferred food items based on ordering history.
- Frees staff to focus on food prep and service
Kiosks enable staff to focus on BOH tasks like food preparation and FOH tasks like serving food. This enhances the AOV (average order value) and improves your QSR’s bottom line.
Kitchen Display System (KDS)
A KDS, or digital screen in the kitchen, shows incoming orders in real time, thus eliminating manual order tickets. It:
- Eliminates paper tickets
The process of manually printing KOTs (kitchen order tickets) has now been replaced by automated KOTs, with all necessary information about orders sent directly to KDS.
- Reduces miscommunication between front and back of house
Since orders were handled manually, snowballing small issues into a catastrophe, KDS conveys each detail as is, cutting down misinformation between stations.
- Speeds up food preparation
The order is displayed without any hassle, allowing staff to prepare food in the queue and eliminating miscommunication. This helps cooks focus on food prep rather than remembering tickets.
- Tracks prep times and bottlenecks
The cooks update information in KDS that syncs with QSR POS, and thus, front desk staff can update customers about their meal’s status in real-time.
This fosters an environment of faster service and fewer incorrect orders.
Online Ordering & Delivery Integration
Modern-day QSR POS systems connect your POS to online orders and delivery platforms.
With the help of cutting-edge technology:
- Orders flow directly into your system (no manual re-entry)
With the integration of an online ordering and delivery system with POS, customers’ orders are synced with QSR POS in real-time.
- Reduces errors from third-party tablets
Customers can update their preferences and allergies directly online. Since they order from tablets or iPads, the data is easily synced between QSR POS systems and their ordering platform, reducing errors.
- Helps manage peak delivery hours efficiently
During rush hours, customers can order online without standing in long queues. This reduces commotion and lowers the time between orders.
- Expands revenue beyond in-store traffic
Online ordering and delivery integration is the cornerstone of your QSR’s bottom line. Close-geolocation customers can simply order and get their hot, piping meal delivered to their doorstep.
It hardly matters how small your QSR outlet is; you’ve delivery agents, you’ve super delicious food, and you reign in the QSR market.
Customer Facing Display (CFD)
With CFD, a screen that shows customers their order and total during checkout, you:
- Improve order transparency and trust
As customers gain insight into what they are ordering, which upselling they can leverage, and how much tax they are paying, it builds transparency and trust in them.
- Reduce billing disputes
Since the display shows a breakdown of items ordered, there is a lower chance of a billing dispute.
- Support tip prompts and promotions
The user-friendly CFD screen is a customer pleaser, and it may motivate them to add tips or simply buy a complementary order item.
- Create a more modern, professional checkout experience
It builds a state-of-the-art technology and aesthetic appeal in customers. It instills in them a modern ecosystem experience, engendering trust that the QSR truly cares about customer experience, motivating them for a higher average check value.
How These Tools Work Together?
It’s all part of a connected ecosystem.
Modern-day QSR POS systems are AI-native, built for restaurant management systems. They have it all, connected to kiosks, KDS, online ordering, inventory, payroll, floor management, CFD and you name it! Modern-day QSRs go beyond just existing, evolving every day.
Their prime focus is customers. They try to give them the best experience by studying their needs and training QSR’s POS systems. As customers order food, it’s sent to the POS. From POS, it appears in KDS, and the automated process eliminates any element of negligence in delivering accurate (and tasty) food.
Tech Isn’t Optional for QSRs Anymore
Today, QSRs are built to deliver with speed, accuracy, and convenience. Modern QSR POS systems, self-ordering kiosks, KDS, online ordering & delivery integration, and CFDs help restaurants handle higher volume without increasing staff stress.
The right tech stack leads to happier customers and higher profits. Every meal is a customer’s heart won.