On Thursday, the tech web was wallpapered with “Samsung beats iPad” headlines, which were all sourced to a JD Power US tablet satisfaction survey. The problem is, however, that JD Power’s own ratings clearly show that the iPad should have been named the winner.
According to JD Power, tablets were rated on five factors and rated: performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%). Here’s their table displaying the results:
So, the iPad rated a five on four out five factors and earned a less than perfect score on the least important measure, price, but finished second to Samsung in overall tablet satisfaction, which managed only one five — what the heck is up with that?
If JD Power had followed their own rating system, as illustrated by Verge comment poster Ilucide below, the iPad would have easily come out on top:
For what it’s worth, Samsung generates a 1000-point scale from the above numbers, though they don’t share how the numbers are arrived at. The numbers and methods that have been published, however, clearly show the iPad’s tablet satisfaction rating bests Samsung by a very, very wide margin…
What’s your take?
Source: Loop Insight