Recently due to battery faults in the Galaxy Note 7 where they catch fire or explode, Samsung started recalling their flagship phone. Now the company has announced that from next week owners of Note 7 can exchange their devices with Galaxy S7 or S7 Edge. Hence the company would be somehow able to lessen the loss they had to face due to Note 7 recalls.
Last Friday, the company announced officially regarding the swapping of Note 7s for users residing in the United States.
On Saturday, the Verge stated, “The US carriers have already halted sales and offered ways for customers who have already purchased the device to get refunds. Now Samsung has announced its own exchange programme, which will provide customers with a new device as soon as next week.”
In this regard, the Samsung’s exchange programme says that customers would have the option to either swap their current Note 7 for a Galaxy S7 or S7 Edge or they can exchange it for a new Galaxy Note 7 by next week. Moreover, the replacement of any Note 7 accessories with a refund of the price difference between the smartphones.
Further the report also stated “In addition, affected customers will receive a $25 credit on their phone bill or a $25 gift card for their troubles. Samsung did not say when the Note 7 will be available for general purchase.”
Regarding the Note 7 recall on a high level some experts believe that it was a setback for Samsung and on the other hand, a good news for its competent Apple as the latter is going to roll out its flagship device, the iPhone 7, on September 7.
So far, about 35 Note 7 devices are reported to have issues with their batteries just after two weeks of their sale, so the company issued a worldwide recall on Friday and declared that it is ready to replace every sold unit.
Samsung reported, “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.”
Many experts believe that issues appearing with Note 7 at this time are very unfortunate as the company’s momentum was going high.
In this regard, Tarun Pathak, Senior Analyst, Mobile Devices and Ecosystems, Counterpoint Research in New Delhi, said to IANS “Market sentiments are not with Apple at the moment and Samsung had to have a good run in months to come, buoyed by its super-successful S7 and S7 Edge devices and now Note 7. The global recall news is a godsend for Apple which is prepared to unveil another flagship device iPhone 7 on September 7.”
In India, Samsung rolled out the Galaxy Note 7 for Rs 59,900. The phone features iris biometric scanner for enhanced security, upgraded S Pen and also a dual-curved screen beside other new features.