In the US, users can exchange their Galaxy Note 7 with Galaxy S7 variants
In the US, users can exchange their Galaxy Note 7 with Galaxy S7 variants

The South Korean tech giant, Samsung, has recently announced that the Galaxy Note 7 owners can exchange their phones for Galaxy S7 or S7 Edge models, however, for now, this facility is available in the US only.

Samsung announced that it will facilitate its user to exchange their faulty devices with Galaxy Note 7 or S7 Edge as early as the coming next week. They are taking this action to reform the damage done by the faulty battery of Galaxy Note 7. This late Friday, an official statement was issued by Samsung that it will exchange the faulty sets of their US customers.

On Saturday, the Verge reported:

“The US carriers have already halted sales and offered ways for customers who have already purchased the device to get refunds. Now Samsung has announced its own exchange programme, which will provide customers with a new device as soon as next week.”

As stated in Samsung’s exchange programme, their customers can replace their Galaxy Note 7 with either a new Galaxy Note 7 or a Galaxy S7 or S7 Edge. Similarly, customers can claim a refund for Note 7 specific accessories based on the corresponding devices’ price difference.

The Verge further reported, “In addition, affected customers will receive a $25 credit on their phone bill or a $25 gift card for their troubles. Samsung did not say when the Note 7 will be available for general purchase.”

Based on recent setbacks that Samsung faced, the experts stated on September 7 that Samsung’s global recall was a nice turn of events for Apple as it is about to launch iPhone 7.

On Friday, as Samsung issued global recall for Note 7 due to the 35 faulty devices already reported within the first two weeks of sale, Samsung promised to replace every sold piece.

Samsung stated, “To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.”

Experts also concluded that this can prove to be bad news for Samsung as a momentum was building up in the company’s favour.

Tarun Pathak, who is a senior analyst at Mobile Devices and Ecosystems, Counterpoint Research, New Delhi told IANS

“Market sentiments are not with Apple at the moment and Samsung had to have a good run in months to come, buoyed by its super-successful S7 and S7 Edge devices and now Note 7. The global recall news is a godsend for Apple which is prepared to unveil another flagship device iPhone 7 on September 7.”

Samsung launched its Galaxy Note 7 with a new refreshing look in India for Rs 59,900. The device included has enhanced security which contains iris biometric scanner, a dual-curved screen and an upgraded S Pen.


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