Nokia Halts Lumia 2520 Sales, Charger Can Shock Users

Nokia has temporarily halted the sale of its Lumia 2520 tablet in seven countries after an internal quality control check found that the tablet’s charger could shock users. Customers in Austria, Denmark, Finland, Germany, Russia, Switzerland, and the UK, are urged to stop using the charger. Travel chargers that were sold in the United States are also at risk and are no longer being sold.

Nokia Halts Lumia 2520 Sales, Charger Can Shock UsersIn total, 30,000 regular device chargers were affected as well as 600 travel chargers.

According to the company’s statement, the shock risk is present because the AC-300 charger’s plastic covering can come off. If this occurs, all of the electrical components can be exposed which can obviously lead to injuries.

During an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket. – Nokia

Until a fix is provided, European Nokia Lumia 2520 owners are basically unable to use their tablets. Nokia EVP of Smart Devices, Jo Harlow, apologized for the issue and said that the company is working hard to come out with a fix.

In the meantime, this site provides affected customers with information and updates regarding the problem.

While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience. – Harlow

Since the AC-300 charger is unique in its design, Nokia says that other chargers will not work. Nokia has recognized that this means customers will be unable to user their tablets, though it’s better than getting shocked.

Question – Are you using the Lumia 2520? If so, will you stop using the charger?


Summary: Nokia is temporarily halting the sale of its Lumia 2520 tablet in some countries. The tablet’s charger can shock users, though no reports of this have come out so far.

image credit: winbeta

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